HOW DO I PLACE AN ORDER?
It's quick and easy. Find the products you want to buy, choose the quantity and click on \ "Add to cart \". Enter the cart and then click on \ "Proceed to checkout \"; to complete the checkout and select the type of payment and shipping you prefer.
I AM A PRIVATE, CAN I BUY?
Yes, our shop is open to everyone; PRIVATE INDIVIDUALS and COMPANIES.
AT THE TIME OF REGISTRATION DO YOU ASK ME ONLY FOR NAME AND SURNAME AND EMAIL?
Yes, registering is very fast, just add Name, Surname and your email address. We do not verify email addresses, you will be immediately active.
IS IT POSSIBLE TO RECEIVE AN INVOICE?
Yes, we only issue a tax invoice, there is no need to request it, a courtesy copy will be issued to the customer immediately after the purchase and the electronic version will be sent to the exchange center of the revenue agency.
I AM A COMPANY, WHERE DO I ENTER FISCAL DATA?
All company data will be linked to the address, for companies it will be necessary to fill in the fields correctly: VAT number, company name. If you have a VIES registered VAT number, you will be able to purchase without paying Italian taxes, you will have to pay the taxes in the country of origin. Before placing your order, please let us know your company details, so that you will be immediately active to purchase the products excluding taxes.
I AM A EUROPEAN CUSTOMER WITH A VAT NUMBER VIES DO I HAVE TO PAY VAT?
No, if you are a European customer and you have a VIES registered VAT number, you will have to pay the VAT in the destination country. We will add you to the VIES customer group and you will see the prices excluding taxes, your order will be placed without taxes.
HOW DO I CHECK IF MY ORDER HAS BEEN PLACED CORRECTLY?
Every order on gecoshop.com is characterized by standard processes. \ n1. Choose your items. \ N2. Fill out the check-out process (payment choice, address entry, etc.) \ n3. You will automatically receive an order confirmation email with a summary of the products purchased, the personal data that have been communicated to us, the general conditions of sale and some information that may be useful to you. \ N4. If your payment is successful, the order will be taken over by our warehouses. \ N Failure to receive this message may be due to a transient communication problem on the network or an error in transcribing the e-mail address . \ nYou can still check if your order has been taken over by Gecoshop.com by consulting the order status from the "My orders" menu in the "My Account" section, or by contacting Gecoshop Customer Service. \ n5. When our couriers have taken charge of your order, you will receive an automatic email from Gecoshop named "Follow your Order". \ N6. Within the aforementioned email you will find your TRACKING NUMBER and a reference link from which you can follow, directly on the courier's official website, every movement of your order. We remind you that the link will only be valid from 00:00 the day after receiving the email.
CAN I CHANGE MY ORDER?
Once entered, you will no longer be able to change your order manually. Only our staff can change your order if it hasn't already been shipped. Once the tracking code has been received, it will no longer be possible to change the order.
CAN I CANCEL MY ORDER?
Contact us immediately, if your order has not yet been delivered to the courier we will help you cancel it, otherwise it will not be possible for the Gecoshop staff to intervene and cancel it. You will be able to activate the return procedure once the delivery has been received. We remind you that, in spite of ourselves, but in compliance with Legislative Decree 21/2014, Gecoshop cannot accept returns of food products (such as, for example, pods).
ARE THE PUBLISHED PRICES INCLUDING VAT?
Yes, the prices of each individual item already include VAT, according to the legal rate provided for the type of product and the type of supply relationship. All prices are indicated in euros.
CAN THE BILLING ADDRESS BE DIFFERENT FROM THE DELIVERY ADDRESS?
Yes, you have to enter the two addresses and specify which one is billing and which one for delivery.
THE ITEM ORDERED IS A GIFT. IS IT POSSIBLE NOT TO INCLUDE THE TAX DOCUMENT AND MAKE THE PRICE NOT VISIBLE?
Always, the invoice is a digital document in electronic format and does not travel together with the package.
WHAT TO DO IF I RECEIVE A DAMAGED PACKAGE?
Promptly report the problem.
We do not accept complaints 48h after receiving the package.
1) Make the login, go to the order history and open a report. You can also report the problem to our operator in chat, on our whatsapp number or via the contact button and specify the problem.
2) Photograph the package externally, open the package and photograph the inside. Photograph the damaged product (s) without unwrapping them from the original packaging. We need a photo that highlights the damage suffered, eg: if 2 products are damaged in the single photo the 2 products must be present, 2 single photos will not be accepted.
3) Put everything back in the package, close it again and wait for the courier to recover it.
If upon receipt of the package you are in doubt that the contents may be damaged because the box has anomalies, refuse the package or make a reservation of control. </ p >
What not to do:
1) Eat the products and then ask for a refund. We will not accept it, we need a "real" return, we do not accept products opened by the customer.