We ship exclusively by express courier:
- SDA (Italy only) - Delivery times 1 - 3 days depending on location.< /p>
- Crono Express of Poste Italiane (Italy, smaller islands);
- GLS (Italy and Europe);
- Bartolini BRT (Italy and Europe) Euroexpress specialized in sending heavy goods on pallets.
- FERCAM (Italy) specialized in bulky deliveries;
- DHL (Europe and Extra Europe)
- FedEx > (Europe and Extra Europe)
- UPS (Europe and Extra Europe)
- Couriers Gecoshop. Our vehicles for Viterbo, the province of Viterbo, northern Rome and some areas in the province of Rome.
You can choose directly in the checkout with which of the proposed couriers you wish to receive your order . The free shipments, if voluminous, will always be entrusted to the Fercam courier.
N.B. Some areas are considered by couriers as disadvantaged and peripheral areas, not all couriers are available for some locations, for example: Livigno, Trepalle, Campione d'Italia, the Venice lagoon and the smaller islands.
Gecoshop orders are delivered from Monday to Friday from 9:00 to 18:00.
Once your order has been shipped, the delivery of the goods will take place only on working days, in a time ranging between 24/72 hours for Italy and 3-7 days in Europe, for the rest of the world the times will be specified during the shipment insertion phase.</p >
For some destinations, however, the times could be longer.
Generally the shipment takes place within 24 hours from the verification of the payment.
For shipments free if large the goods will be delivered exclusively by the FERCAM courier, the delivery times vary from 3 to 7 working days according to the areas. If you need goods urgently, specify your request in the notes, we will evaluate an additional special rate for the Bartolini, SDA and DHL couriers, we will always offer you the most convenient rate.
Free shipping is a promotion reserved for the Italian territory and is temporary, may not be expressed, and is automatically offered in the following ways:
1) If the amount of your purchase order is greater than €69* and the total weight of the products purchased is less than 3 kg and the volume of the package remains less than 10,000 cubic cm, you are entitled to free shipping.< /p>
2) If the amount of your purchase order is greater than 99* euros and the total weight of the products purchased is less than 5 kg and the volume is less than 25,000 cubic cm</b >, you are entitled to free shipping.
3) By adding products marked with the "free shipping" sticker to your cart.
*The free shipping promotion does not include disadvantaged localities and smaller islands.
All shipments that need a wooden support, typically have a base area of 120cm x 80cm and weigh more than 100kg.
Yes, you can monitor the shipping status for GLS, Bartolini, SDA, Poste Italiane, DHL, Fedex, UPS and Mail Boxes Etc. couriers.
From the moment the couriers have taken charge your order, you will receive an automatic email from the courier, within the aforementioned email you will find your TRACKING NUMBER and a reference link from which you can follow, directly on the courier's official website, every movement of your order.</ p>
We remind you that the link will only be valid from 00:00 on the day following receipt of the email.
You can also find the tracking code by accessing your customer area, in the order history, if you have chosen the GLS, SDA and POSTE ITALIANE couriers.
The BARTOLINI courier independently manages the tracking of shipments.
Yes, it is possible. We currently ship to over 200 countries, but do not serve the following countries:
UK, Finland, Russia, some islands and some Central African states.
Yes, when placing an order you can choose a different delivery address from the billing address.
Yes, but it depends on the courier. Please contact us, we will take care of making the change.
This option is not currently available for all couriers. We remind you that the couriers deliver from Monday to Friday from 9:00 to 18:00, excluding holidays.
Bartolini will send the customer an SMS and an email with the possibility of choosing a convenient date and time for delivery.
With SDA: the courier will attempt delivery twice. Each time, you will be left with the attempted delivery slip, which indicates the reference branch that is in charge of your package. You can go and collect it directly from the same or contact the SDA toll-free number 800336622 to have your package redelivered.
With GLS: you will receive an email after the first empty passage and you will have 5 days to reply and choose between different delivery or collection options at GLS headquarters.
With Bartolini: you will receive an email after the first empty passage and you will have 5 days to respond and choose between different delivery options or pick up on site.
All orders shipped from our warehouses are perfectly packed and sealed, so that the package is protected from accidental opening. If upon delivery you notice that the packaging is damaged, the box is damaged or shows obvious signs of opening or tampering, it is your right to report this to the courier and eventually accept the goods "subject to verification". If this situation occurs, contact Gecoshop Customer Service within 8 days of receiving the package, we will evaluate any damage and agree on what to do.